Really crummy service at Scooterworks Chicago (Damen Ave.)
Posted: Mon Aug 08, 2011 4:30 am
I was a staunch defender of Scooterworks Chicago (the Damen retail/service), but my encounters with them in the last few months have been horrible. Messed up orders for parts, no returned phone calls, delays on getting repairs completed despite being assured "we're bringing it into the back right now..." .
The final straw for me was this afternoon. I went to pick up my scooter after some repairs were done. The new front service desk person brought me over to where it was parked and we immediately saw that the entire front cowl, tire guard, speedometer and handlebars were covered in a layer of grease and dried stuff that was the consistency of dried chewing gum. That was not how I brought the scooter in on Friday afternoon.
The front desk person said, "Wow, they sure were messy back there. Well, you know, you could just use some Dawn on that and get it off." My response was, "Do _you_ have some Dawn here to get it off now?" She returned with a can of some spray and proceeded to start wiping one side of the scooter. I am scraping away at all the dried crap with my fingers. "Well, it's not really working. Sorry," was the response after a couple of minutes. Great.
COME ON, GUYS! I understand that I'm a newer (4 years?) rider, that I'm a female, and that I spoke to Service Manager (Fred) on Friday and asked him why we never got phone calls returned from him, but really??!? Leaving (or putting) all this crap all over the scooter? Not cool.
I am now actively seeking a different place to take my Buddy for service. Any suggestions? Thanks.
The final straw for me was this afternoon. I went to pick up my scooter after some repairs were done. The new front service desk person brought me over to where it was parked and we immediately saw that the entire front cowl, tire guard, speedometer and handlebars were covered in a layer of grease and dried stuff that was the consistency of dried chewing gum. That was not how I brought the scooter in on Friday afternoon.
The front desk person said, "Wow, they sure were messy back there. Well, you know, you could just use some Dawn on that and get it off." My response was, "Do _you_ have some Dawn here to get it off now?" She returned with a can of some spray and proceeded to start wiping one side of the scooter. I am scraping away at all the dried crap with my fingers. "Well, it's not really working. Sorry," was the response after a couple of minutes. Great.
COME ON, GUYS! I understand that I'm a newer (4 years?) rider, that I'm a female, and that I spoke to Service Manager (Fred) on Friday and asked him why we never got phone calls returned from him, but really??!? Leaving (or putting) all this crap all over the scooter? Not cool.
I am now actively seeking a different place to take my Buddy for service. Any suggestions? Thanks.