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Shout out to Kymco

 
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mrandmrslindholm
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Joined: 31 Jul 2011
Posts: 71
Location: Inland Empire, CA
2009 Buddy International St. Tropez

PostPosted: Fri Nov 11, 2011 5:32 pm    Post subject: Shout out to Kymco Reply with quote

I got my Buddy in late August. At that time, my husband really liked the International Italia. However, after he borrowed his brother's scooter for a while, he realized he really wanted a bigger motor. So, he picked up a Kymco Bet and Win 250. After getting it, we visited the local Kymco dealer and found they had no Kymco keychains, shirts, etc. It was a bit disappointing. Fast forward to the end of October. The family and I are in Vegas for the NHRA race and there is a Kymco booth there as Kymco is the "official scooter of the NHRA". We have watched John Force almost crash on his many times! Anyway, we went up and talked to a guy named Drazan who works at the actual warehouse back east. We described the problem in finding Kymco branded merchandise. He gave my husband a few cool items there and promised he would send him a box of stuff. Two days ago, a medium sized box arrived from Drazan with at least 8 t shirts, 4 hats, keychains, drink holders, and some other assorted items. We were really amazed. That is some great customer service.
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Syd
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Joined: 18 Jul 2007
Posts: 4689
Location: Tempe
'09 GTS250

PostPosted: Fri Nov 11, 2011 5:36 pm    Post subject: Reply with quote

Sorry, that's not customer service, that's marketing.
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k1dude
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Joined: 08 Jun 2008
Posts: 2431
Location: Northern California
'08 Orange Buddy 125

PostPosted: Fri Nov 11, 2011 5:36 pm    Post subject: Reply with quote

Why didn't they have the swag at the booth at the race? In other words: Why have a booth at the race without swag? That's the whole point of having a booth at the races - to hand out swag.
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mrandmrslindholm
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Joined: 31 Jul 2011
Posts: 71
Location: Inland Empire, CA
2009 Buddy International St. Tropez

PostPosted: Fri Nov 11, 2011 5:40 pm    Post subject: Reply with quote

@ Syd- Call it what you will. We are always surprised when anyone actually follows through with what they say they will do! It was a pleasant surprise.

@k1dude-As mentioned in my post, they did have some items at the race and gave some to my husband.
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LunaP
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Joined: 03 Oct 2011
Posts: 1154
Location: Richmond, VA
Pink Buddy 125

PostPosted: Fri Nov 11, 2011 6:14 pm    Post subject: Reply with quote

Was definitely cool of them! I want Genuine swag...
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mrandmrslindholm
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Joined: 31 Jul 2011
Posts: 71
Location: Inland Empire, CA
2009 Buddy International St. Tropez

PostPosted: Fri Nov 11, 2011 6:22 pm    Post subject: Reply with quote

@ Luna-Me too! Those Buddy socks in the Scooterworks catalog are on my Christmas list!
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beastmaster
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Joined: 10 May 2011
Posts: 247
Location: Corpus christi texas
2007 Kymco People 125 S "Big wheels" 1996 honda shadow vt600 vlx "zilla"

PostPosted: Sat Nov 12, 2011 1:30 am    Post subject: Reply with quote

Syd wrote:
Sorry, that's not customer service, that's marketing.


haterrrrr , thats cool wish i has some t shirt and key chains

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JHScoot
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Joined: 13 Jul 2010
Posts: 2757
Location: Los Angeles
Genuine B / A125 / FZ6

PostPosted: Sat Nov 12, 2011 1:47 am    Post subject: Reply with quote

my engine blew and kymco made good on it

thats service and marketing and good stuff all around Smile

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