Forums
 FAQHelp  LinksLinks    SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

ScooterWorks being flaky?

 
Post new topic   Reply to topic    Forums » General Discussion Previous topic :: Next topic  
Author Message
z20k
Member


Joined: 24 Aug 2012
Posts: 139
Location: Austin, TX
Buddy 161cc w/ NCY Exhaust

PostPosted: Tue Nov 27, 2012 10:46 pm    Post subject: ScooterWorks being flaky? Reply with quote

Has anyone else had issues ordering by phone with ScooterWorks lately? I called yesterday and was told they need to "sku up my order" and would call me back.. flash forward 24 hours and I give them a call back to ask what was taking so long. Guy tells me there's only two of them and that he'd have the other guy I spoke with yesterday give me a call.. that was about 5 hours ago.

ScooterWorks is pretty much -the- only source for these parts and if this is what I have to go through every time I need something.. might as well cash out on my buddy and go with another brand. Rolling Eyes

_________________
Oh, so they have internet on computers now!
Back to top
View user's profile Send private message  
viney266
Member


Joined: 19 May 2011
Posts: 2276
Location: westminster md
genuine Stella

PostPosted: Wed Nov 28, 2012 12:00 am    Post subject: Reply with quote

There is another source...Your local Genuine dealer?
_________________
Speed is only a matter of money...How fast do you want to go?
Back to top
View user's profile Send private message   Visit poster's website
z20k
Member


Joined: 24 Aug 2012
Posts: 139
Location: Austin, TX
Buddy 161cc w/ NCY Exhaust

PostPosted: Wed Nov 28, 2012 12:04 am    Post subject: Reply with quote

All they do is order from ScooterWorks Direct which is the same people with a different pricing set.

The entire reason I've resorted to ordering directly from ScooterWorks is because my local shop doesn't keep a lot in stock and I know for a fact that they'd need to order this stuff themselves.

Really annoying..

_________________
Oh, so they have internet on computers now!
Back to top
View user's profile Send private message  
viney266
Member


Joined: 19 May 2011
Posts: 2276
Location: westminster md
genuine Stella

PostPosted: Wed Nov 28, 2012 12:10 am    Post subject: Reply with quote

Well, I do know scooterworks is a small company, so you may have guys on vacation for the holidays... I have problems getting through on the phone sometimes ,too.

If you get it at the local dealer you save shipping at least, AND you get to support a local biz.

_________________
Speed is only a matter of money...How fast do you want to go?
Back to top
View user's profile Send private message   Visit poster's website
skully93
Member


Joined: 31 Dec 2011
Posts: 2600
Location: Denver CO
currently 09 Buddy Italia, Honda CTX700DCT

PostPosted: Wed Nov 28, 2012 12:38 am    Post subject: Reply with quote

I have found this with a lot of places. I really prefer to support my local shop, but sometimes I don't want to wait 2 weeks. For my Kymco, I bought:

From local shop:
tires
sliders

Online:
Headlight
variator
belt
air filter
clutch
brake pads
contra spring


Only 3 of those were available on Amazon, 2 from different sources. The rest were all from different places. I did save @$200 on the parts, but some of them potentially won't arrive for a week or two. My local dealer takes 4-6 days at times to get a tire on (got a nail in the last one).

I think this is indicative of having a small market. Brick and mortar stores can only carry a little bit, because sitting inventory is like lost $$. Online is OK, but it's sometimes seemingly sketchy and a lot of them are overseas, or wait until there are larger orders to be shipped from the manufacturer. Hopefully as sales rise a bit, this will become less of an issue.

_________________
Back to top
View user's profile Send private message  
laxer
Member


Joined: 12 Jun 2008
Posts: 1169
Location: The Rocky Mountains
Rattler Buck-Ten

PostPosted: Wed Nov 28, 2012 12:40 am    Post subject: Reply with quote

Have you tried scooterlouneonline?
Back to top
View user's profile Send private message  
Dooglas
Member


Joined: 08 Jul 2007
Posts: 4317
Location: Oregon City, OR
Buddy 125, Buddy Kick, Vespa GTS300

PostPosted: Wed Nov 28, 2012 12:44 am    Post subject: Reply with quote

Of course, you may own and ride whatever scooter you wish. I have to ask though - what is this other scooter importer that you would choose to patronize because they operate an on-line and telephone retail parts outlet which is easier to use? Just asking.
Back to top
View user's profile Send private message  
velobuff
Member


Joined: 26 Apr 2012
Posts: 164
Location: Boulder, CO
08 Aprilia SportCity 250, 12 Buddy 170i

PostPosted: Wed Nov 28, 2012 5:43 am    Post subject: Reply with quote

When are we putting it all in? Wink

skully93 wrote:
I have found this with a lot of places. I really prefer to support my local shop, but sometimes I don't want to wait 2 weeks. For my Kymco, I bought:

From local shop:
tires
sliders

Online:
Headlight
variator
belt
air filter
clutch
brake pads
contra spring


Only 3 of those were available on Amazon, 2 from different sources. The rest were all from different places. I did save @$200 on the parts, but some of them potentially won't arrive for a week or two. My local dealer takes 4-6 days at times to get a tire on (got a nail in the last one).

I think this is indicative of having a small market. Brick and mortar stores can only carry a little bit, because sitting inventory is like lost $$. Online is OK, but it's sometimes seemingly sketchy and a lot of them are overseas, or wait until there are larger orders to be shipped from the manufacturer. Hopefully as sales rise a bit, this will become less of an issue.

_________________
My Blog
Back to top
View user's profile Send private message   Visit poster's website
z20k
Member


Joined: 24 Aug 2012
Posts: 139
Location: Austin, TX
Buddy 161cc w/ NCY Exhaust

PostPosted: Wed Nov 28, 2012 2:36 pm    Post subject: Reply with quote

Dooglas wrote:
Of course, you may own and ride whatever scooter you wish. I have to ask though - what is this other scooter importer that you would choose to patronize because they operate an on-line and telephone retail parts outlet which is easier to use? Just asking.


I'd probably go with a vintage vespa since years and years of parts have built up all over for them.

I don't mind there being ONE source of parts, but I'm now sitting on day three of just trying to COMPLETE an order, let alone receive it.

_________________
Oh, so they have internet on computers now!
Back to top
View user's profile Send private message  
skully93
Member


Joined: 31 Dec 2011
Posts: 2600
Location: Denver CO
currently 09 Buddy Italia, Honda CTX700DCT

PostPosted: Wed Nov 28, 2012 2:49 pm    Post subject: Reply with quote

velobuff wrote:
When are we putting it all in? Wink

skully93 wrote:
I have found this with a lot of places. I really prefer to support my local shop, but sometimes I don't want to wait 2 weeks. For my Kymco, I bought:

From local shop:
tires
sliders

Online:
Headlight
variator
belt
air filter
clutch
brake pads
contra spring


Only 3 of those were available on Amazon, 2 from different sources. The rest were all from different places. I did save @$200 on the parts, but some of them potentially won't arrive for a week or two. My local dealer takes 4-6 days at times to get a tire on (got a nail in the last one).

I think this is indicative of having a small market. Brick and mortar stores can only carry a little bit, because sitting inventory is like lost $$. Online is OK, but it's sometimes seemingly sketchy and a lot of them are overseas, or wait until there are larger orders to be shipped from the manufacturer. Hopefully as sales rise a bit, this will become less of an issue.


Chris is going to have a Maintenance Day, and Kym will be the example. When we did the sliders, it became apparent to me a lot of stuff needed replacing, so I figured I would do it during the cooler season.

Still hoping for one more weekend we could come up to your neck of the woods on a non-school day!

_________________
Back to top
View user's profile Send private message  
Dooglas
Member


Joined: 08 Jul 2007
Posts: 4317
Location: Oregon City, OR
Buddy 125, Buddy Kick, Vespa GTS300

PostPosted: Wed Nov 28, 2012 5:17 pm    Post subject: Reply with quote

z20k wrote:
I'd probably go with a vintage vespa since years and years of parts have built up all over for them. I don't mind there being ONE source of parts, but I'm now sitting on day three of just trying to COMPLETE an order, let alone receive it.

Okay, fair enough. You don't think that any scooter importer does the parts supply job as you'd like it done. (and as an aside, I get Buddy parts online/telephone from Motorsport (ScooterWest). They run a good operation and are quite responsive in my experience.)
Back to top
View user's profile Send private message  
z20k
Member


Joined: 24 Aug 2012
Posts: 139
Location: Austin, TX
Buddy 161cc w/ NCY Exhaust

PostPosted: Wed Nov 28, 2012 5:54 pm    Post subject: Reply with quote

I will say this, they just called and completed the order and apologized for the delay.

I'll chalk this up the parts being atypical and the holiday rush. Confused

_________________
Oh, so they have internet on computers now!
Back to top
View user's profile Send private message  
easy
Member


Joined: 15 Feb 2009
Posts: 585
Location: whitwell tn
black jack sold, kymco gti300, 1991 suzuki intruder

PostPosted: Thu Nov 29, 2012 12:53 pm    Post subject: Reply with quote

I think there good people well except there 100% responsable for my lemon head candy addiction. Sure wished they had there site set up like scooter on line. I might be wrong but most of the buddy parts they order from scooter works
_________________
what did you trade the day for?
Back to top
View user's profile Send private message  
z20k
Member


Joined: 24 Aug 2012
Posts: 139
Location: Austin, TX
Buddy 161cc w/ NCY Exhaust

PostPosted: Thu Nov 29, 2012 3:39 pm    Post subject: Reply with quote

easy wrote:
I think there good people well except there 100% responsable for my lemon head candy addiction. Sure wished they had there site set up like scooter on line. I might be wrong but most of the buddy parts they order from scooter works


That's exactly how they operate. They utilize their Scooterworks Direct account as a means of doing drop shipping or similar. I don't want to take bread out of their mouths but it's easier sometimes to just call scooterworks yourself.

_________________
Oh, so they have internet on computers now!
Back to top
View user's profile Send private message  
buddyguy
Member


Joined: 04 Jul 2012
Posts: 63
Location: Nashville
2009 Genuine Buddy Blue Thunder

PostPosted: Fri Nov 30, 2012 1:16 am    Post subject: Reply with quote

z20k wrote:
easy wrote:
I think there good people well except there 100% responsable for my lemon head candy addiction. Sure wished they had there site set up like scooter on line. I might be wrong but most of the buddy parts they order from scooter works


That's exactly how they operate. They utilize their Scooterworks Direct account as a means of doing drop shipping or similar. I don't want to take bread out of their mouths but it's easier sometimes to just call scooterworks yourself.


It's definitely easier to order from scooterworks online. However, supporting your local dealer has a higher value than just the couple of days you save on ordering it yourself. The more orders the dealer can put in to SW the better chances he has of getting better deals, which in turn he can run sales that will benefit the customer directly. Most of all it will help your LD stay in business longer. I don't know if you've noticed but lots of the small mom and pop scooter dealers, and repair shops are going out of business. I often wonder if the scooter community contributes their share by buying online.

_________________
2009 Genuine Buddy St Tropez 150cc
Mods:
European Style Mirrors
Dummy Lights Turned Blinkers
Fatty Tire
NCY Racing Intake
30mm Racing Carburetor
Prima Stainless Steel Exhaust
81bmph 78mph Dyno confirmed.
Back to top
View user's profile Send private message  
Display posts from previous:   
Post new topic   Reply to topic    Forums » General Discussion Previous topic :: Next topic  Time: GMT

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You cannot download files in this forum

  Scootergear designed by riders for riders


Powered by phpBB © 2001, 2005 phpBB Group
All Content Copyright 2007-2011 by Modern Buddy. All Rights Reserved.