Roadside service info still slow to be sent out?

Post by **jmazza** » Tue Feb 12, 2008 3:01 am

I bought my Buddy almost two months ago but still haven't gotten my roadside info card. Is that still about par for the course?

I have the number and I'm going to call it and give them my VIN just to make sure I'm entered in the program- I'd hate to find out there's a problem when I really need it.

Has anyone called and found out that the service company has no record of your Buddy?

tempalte · Post by **tempalte** » Tue Feb 12, 2008 3:13 am

I bought my Blur the second week of December and just received my card this weekend. So it took me right at 2 months.

Post by **jmazza** » Tue Feb 12, 2008 3:15 am

tempalte wrote:I bought my Blur the second week of December and just received my card this weekend. So it took me right at 2 months.

Good to know- I think I bought mine on the 16th or so.

Jed · Post by **Jed** » Tue Feb 12, 2008 3:35 am

mine took 5 months to arrive.

5 bud7 · Post by **5 bud7** » Tue Feb 12, 2008 4:00 am

Bought my buddy 12-28-07 and received roadside service card 1st week of feb. 5 bud 7

louie · Post by **louie** » Tue Feb 12, 2008 4:52 am

2-3 months seem to be the norm but as long as you have the number you're good to get a tow.

Post by **jmazza** » Tue Feb 12, 2008 4:56 am

louie wrote:2-3 months seem to be the norm but as long as you have the number you're good to get a tow.

You mean the phone number or my account number? I don't have my account number but I figured I'd give the phone number a call and see if they can look me up.

louie · Post by **louie** » Tue Feb 12, 2008 5:03 am

jmazza wrote:
louie wrote:2-3 months seem to be the norm but as long as you have the number you're good to get a tow.
You mean the phone number or my account number? I don't have my account number but I figured I'd give the phone number a call and see if they can look me up.

i mean the phone number.

louie · Post by **louie** » Tue Feb 12, 2008 5:07 am

jmazza wrote:
louie wrote:2-3 months seem to be the norm but as long as you have the number you're good to get a tow.
You mean the phone number or my account number? I don't have my account number but I figured I'd give the phone number a call and see if they can look me up.

i mean the phone number, from what i was told when i bought it.

Post by **illnoise** » Tue Feb 12, 2008 4:23 pm

I bought my Blur in September, 2006 and got the cards LAST WEEK. I've been meaning to post that to 2strokebuzz. Yes, I got my cards a year and a half after I got the bike, SIX MONTHS AFTER MY COVERAGE HAD LAPSED.

That's pretty lame, I'll ask them about it when I talk to them at Dealer Expo. I imagine they'll blame the service provider, like Piaggio did.

Bb.

Post by **jmazza** » Tue Feb 12, 2008 5:17 pm

illnoise wrote:I bought my Blur in September, 2006 and got the cards LAST WEEK. I've been meaning to post that to 2strokebuzz. Yes, I got my cards a year and a half after I got the bike, SIX MONTHS AFTER MY COVERAGE HAD LAPSED.

That's pretty lame, I'll ask them about it when I talk to them at Dealer Expo. I imagine they'll blame the service provider, like Piaggio did.

Bb.

That is lame- I'm thinking it's a good argument for extending your coverage for a year after the card is issued!!!

Post by **ericalm** » Tue Feb 12, 2008 6:43 pm

jmazza wrote:
illnoise wrote:I bought my Blur in September, 2006 and got the cards LAST WEEK. I've been meaning to post that to 2strokebuzz. Yes, I got my cards a year and a half after I got the bike, SIX MONTHS AFTER MY COVERAGE HAD LAPSED.

That's pretty lame, I'll ask them about it when I talk to them at Dealer Expo. I imagine they'll blame the service provider, like Piaggio did.

Bb.
That is lame- I'm thinking it's a good argument for extending your coverage for a year after the card is issued!!!

Well, you're covered with or without the card. All you need is the number: 866-311-8982.

Unless, that is, you need an account number, too...?

shdyldy · Post by **shdyldy** » Tue Feb 12, 2008 8:04 pm

I have about ten of those cards from genuine for my blur. I recieved the first one about 2 weeks after I bought my Blur,then they just kept sending them,one every week. I finally called them to let them know that I definately recieved my card. A little overboard on customer satisfaction!! LOL LOL

Post by **illnoise** » Tue Feb 12, 2008 8:39 pm

Yeah, it didn't really make me angry, I just thought it was funny and embarrassing for them. I got a letter a couple months after purchase with the info, but I don't think there were cards with it. I just had the phone number written down on the back of my scooter insurance card, and I never had to use it, so it wasn't really an issue for me.

Bb.

aerogirl7 · Post by **aerogirl7** » Tue Feb 12, 2008 10:53 pm

illnoise wrote:That's pretty lame, I'll ask them about it when I talk to them at Dealer Expo. I imagine they'll blame the service provider, like Piaggio did.

Bb.

Would you be referring to the Indy Expo? I can't wait...
...a little over a week away now!

Post by **jmazza** » Tue Feb 12, 2008 11:31 pm

illnoise wrote: I got a letter a couple months after purchase with the info, but I don't think there were cards with it. .

I haven't even gotten a letter! And Valentines day is just around the corner!!

bushbaby · Post by **bushbaby** » Wed Feb 13, 2008 3:30 am

I purchased my Buddy 125 the last week of September 2007. I have yet to receive my card. My Buddy was stolen in November, and I just bought the replacement in January with the insurance money, while the 2007s were on sale. Maybe I'll have 2 cards by spring?

Any Genuine people reading this post: it's a great service to offer. There are enough bug reports here to warrant looking into your feedback system. It's probably a simple fix, and paying attention to it will contribute to customers feeling cared for.

We're getting told about the program by our dealers. Now make sure whoever is supervising the operation is accountable.

Cheers!

louie · Post by **louie** » Wed Feb 13, 2008 4:08 am

shdyldy wrote:I have about ten of those cards from genuine for my blur. I recieved the first one about 2 weeks after I bought my Blur,then they just kept sending them,one every week. I finally called them to let them know that I definately recieved my card. A little overboard on customer satisfaction!! LOL LOL

they sent all ours to shdyldy.

Post by **illnoise** » Wed Feb 13, 2008 6:09 am

louie wrote:they sent all ours to shdyldy.

Ha! Apparently so.

For what it's worth, I posted about it on 2strokebuzz:

http://2strokebuzz.com/index.php?p=3919

and I'll mention it when I talk to them. The letter was on Genuine letterhead, but it was mailed from RoadAmerica's zip code, Piaggio had a similar problem last year, with the same company.

aerogirl, I'm going to DealerExpo which is this weekend.
It's a dealer-only thing, I'm sneaking in as quasi-press. I think there's some sort of mostly-Harley-show after that, maybe that's what you're talking about, but if you're going to DealerExpo, visit the Scoot! Magazine/Corazzo booth, that usually ends up being scooterdork headquarters.

Bb.

PasadenaSue · Post by **PasadenaSue** » Sat Feb 16, 2008 4:38 am

My card finally arrived - 11 months after I purchased my Buddy. I didn't even realize what it was at first until I looked at the date on the card. Oh well, I haven't needed it fortunately.

shark · Post by **shark** » Sat Feb 16, 2008 2:08 pm

Got our 4 weeks after purchase. Not too bad!!

Modern Buddy

Roadside service info still slow to be sent out?

Roadside service info still slow to be sent out?

No card yet...