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MSF issues...they said *I* cancelled my class this weekend!

 
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bunny
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Joined: 14 Jun 2008
Posts: 942
Location: Hurst, TX
08 Italia 150cc 'Bonheur' 05 Kawasaki Vulcan Classic 1500cc (not a scoot, but introduced me to road surfing)

PostPosted: Thu Jul 03, 2008 2:40 pm    Post subject: MSF issues...they said *I* cancelled my class this weekend! Reply with quote

*note* I am still waiting on a response

My SIL and her husband wanted a scooter, when they found out I wanted one too, we decided to take the MSF together. They paid for my class as an early birthday present. This was beginning of June. I called to let them know we needed three scoots and was told they had two at this site and woudl make arrangements to get the third. I woudl get a phone call to let me know. The class is this weekend. Hadn't heard from them,so I called Monday-left message. Tuesday-left message. Finally got through last night at ten till closing.

According to them, *I* cancelled. Shocked And the guy seemed none too concerned about it until I told him that THREE classes had been paid for on the SAME credit card. And even then, his attitude was like, well you won't be able to get into another class till August cuz we're all booked till then. I explained the only acceptable resolution was to put me back in the class as I had NOT cancelled. He didn't seem responsive. And then told me he would have to call me back. i asked if I would receive a call that evening and he said no, it would be tomorrow.

So I called this morning at 9. Another person helped me. After I explained the situation, she researched it. Finally told me she had to wait for her supervisor to come in because she needed to know how to fix it. I reiterated that the only acceptable resolution was me in this weekend's class on a scooter. The other side is that my BFF decided to take the class with me as well, so now there are FOUR people signed up because of me.

She told me I would receive a call back within the hour letting me know what is happening. I just fear if the supervisor is the guy I talked to last night, I will have to get ugly. He really acted as if it was no big deal that I was cancelled in house and wouldn't get my money back nor be able to take the class till August...

This is the worst customer service I have ever experienced. Truly. And I even cancelled an AOL account a few years ago. This tops that in spades.

I know it might be resolved to my satisfaction, I'm just so frustrated by this. And it just brings out the worst in me.

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hackett
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Joined: 17 Jun 2008
Posts: 361
Location: San Antonio
2009 Stella 2T

PostPosted: Thu Jul 03, 2008 2:44 pm    Post subject: Reply with quote

Give 'em hell, bunny.
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illnoise
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Joined: 06 Sep 2006
Posts: 3593
Location: Chicago, IL
Blur 150, various vintage Vespas

PostPosted: Thu Jul 03, 2008 2:58 pm    Post subject: Reply with quote

Keep in mind, that if you're taking a state-subsidized class, you're talking to people who are most likely volunteers or getting paid very little and helping to teach/organize the classes because of their love of motorcycles and safety, not for financial gain. They're dealing with a shoestring budget and a skeleton crew of volunteers, and they're probably even more overwhelmed than usual with the huge increase in m/c and scooter sales this year.

If it's a professional for-profit motorcycle school, then yeah, that's pretty inexcusable.

In either case, you'll probably catch more flies with sugar, or whatever they say. *Demanding* things never seems to pan out for people on this list. : )

Bb.

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bunny
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Joined: 14 Jun 2008
Posts: 942
Location: Hurst, TX
08 Italia 150cc 'Bonheur' 05 Kawasaki Vulcan Classic 1500cc (not a scoot, but introduced me to road surfing)

PostPosted: Thu Jul 03, 2008 3:04 pm    Post subject: Reply with quote

It is a professional for profit MSF school, so yes, totally unaceptable service from the guy last night...

Today, however, is a better day. She just called back to tell me not only will I be IN the class that starts tomorrow, I will be on a SCOOTER. She apologized for the inconvenience and mistake, that it was an internal error and not something that happened on my part (well, duh).

YAY! (I need a smiley that throws confetti)

Now if I could just get a phone call from my dealer...

But that leads me to another question...

If the class was full already, how can they put me back in the class without booting someone out? Isn't there a sutdent/teacher ratio maximum?

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illnoise
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Joined: 06 Sep 2006
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Location: Chicago, IL
Blur 150, various vintage Vespas

PostPosted: Thu Jul 03, 2008 3:15 pm    Post subject: Reply with quote

Cool, glad to hear it. Maybe they just called someone else and told them the same thing they told you originally?
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ericalm
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Joined: 10 Jun 2006
Posts: 17637
Location: Los Angeles, CA
STELLA FOUR STROKE FURY! + Vespa LX 150/190 + '87 Honda Helix CN250

PostPosted: Thu Jul 03, 2008 4:40 pm    Post subject: Reply with quote

bunny wrote:
If the class was full already, how can they put me back in the class without booting someone out? Isn't there a sutdent/teacher ratio maximum?

They could have had a cancellation or could have moved someone to another instructor or something like that. There were 2 or 3 classes going on the same time I took mine.

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louie
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Joined: 12 Nov 2006
Posts: 922

orange buddy 125

PostPosted: Thu Jul 03, 2008 4:51 pm    Post subject: Reply with quote

i'm glad you got it all worked out. i look forward to hearing how it goes on the scooter.
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buddyboop
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Joined: 26 Aug 2007
Posts: 89
Location: Temecula, Ca.
Buddy Italia Series, Midnight Blue GT200

PostPosted: Thu Jul 03, 2008 5:19 pm    Post subject: Reply with quote

Good luck on your class this weekend and Congrats on getting it fixed. Clap Clap
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StacyB
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Joined: 06 Apr 2008
Posts: 104
Location: Dallas
2007 Sunset Buddy

PostPosted: Thu Jul 03, 2008 5:27 pm    Post subject: Reply with quote

Have fun and learn lots at the class!!!
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scootermama
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Joined: 29 Jun 2008
Posts: 158
Location: Portland, Oregon
'08 Buddy 125 "Bellaviva"

PostPosted: Thu Jul 03, 2008 6:42 pm    Post subject: i got booted from class Reply with quote

Bunny ~

Glad you got back into the class and that they got a scooter for you!! Keep us posted on how it goes.
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runtotorun121
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Joined: 26 May 2008
Posts: 485
Location: Kansas City, MO
'07 Buddy 125 ~*Buddina*~

PostPosted: Thu Jul 03, 2008 8:08 pm    Post subject: Reply with quote

Congratulations on getting everything resolved! I can only imagine how excited you are to be able to take your class ON A SCOOTER! Smile Now you are going to be all ready for the impending arrival of Bonheur.
*hunted and hunted for a smiley with confetti, but couldn't find one! So this will have to do Sad*



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anndelise
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Joined: 17 Jun 2008
Posts: 231
Location: Bellingham WA
Buddy 125cc

PostPosted: Thu Jul 03, 2008 9:10 pm    Post subject: Reply with quote

ericalm wrote:
bunny wrote:
If the class was full already, how can they put me back in the class without booting someone out? Isn't there a sutdent/teacher ratio maximum?

They could have had a cancellation or could have moved someone to another instructor or something like that. There were 2 or 3 classes going on the same time I took mine.

hopefully they didn't move any of the people who signed up to take the class with her. Shocked

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Cheshire
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Joined: 28 Jun 2008
Posts: 1995
Location: near Asheville, NC
2013 Vespa GTS 300ie

PostPosted: Thu Jul 03, 2008 11:28 pm    Post subject: Reply with quote

*thinking positively*
Maybe it was just a simple matter of fixing the computer error, as in the class capacity was X and the computer thought it was X minus 1. I hope that was the case...it would mean no one else had to be shuffled.
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addictionriot
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Joined: 30 Apr 2008
Posts: 468
Location: PA

PostPosted: Sat Jul 05, 2008 1:07 am    Post subject: Reply with quote

This happened to me twice Sad now I have to wait until the end of August
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greencountry
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Joined: 02 Jul 2008
Posts: 346
Location: Chicago, Illinois
'06 Orange Buddy 125 (SOLD), '06 Suzuki SV650S

PostPosted: Sat Jul 05, 2008 4:32 am    Post subject: Reply with quote

bunny wrote:
Today, however, is a better day. She just called back to tell me not only will I be IN the class that starts tomorrow, I will be on a SCOOTER. She apologized for the inconvenience and mistake, that it was an internal error and not something that happened on my part (well, duh).


Did you tell her about the a-hole you spoke with the night before, at that point? Whenever I'm in these crappy-customer-service situations I always bite my tongue until if/when I get what's fair (the whole "sugar attracts flies better than" whatever it is), and after they give me what I want, I get everything off my chest.

Congrats on the good result! Smile
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