Warranty transferable?

rossini · Post by **rossini** » Sun Feb 11, 2007 8:01 am

If I buy a used Buddy off of someone is the 2 year/unlimited miles warranty still valid or does it get wiped out once transfer has occurred?

bwilms · Post by **bwilms** » Sun Feb 11, 2007 2:13 pm

From a previous thread, it doesn't look like it.

Post by **ericalm** » Sun Feb 11, 2007 5:58 pm

Not transferable at all.

danix · Post by **danix** » Tue Mar 27, 2007 8:01 pm

Looking at the warranty certificate that came with my Buddy, it says the warranty is two years from the original date of purchase. It says nothing about being restricted to the original owner, or that it is non-transferrable.

Not trying to start a debate, but that's my observation. Where is the non-transferrability of the warranty documented?

vitaminC · Post by **vitaminC** » Tue Mar 27, 2007 9:13 pm

danix wrote:Not trying to start a debate, but that's my observation. Where is the non-transferrability of the warranty documented?

Read up three posts...

danix · Post by **danix** » Tue Mar 27, 2007 11:58 pm

Every new car warranty is transferrable. Why should a scooter be any different? Again, nothing on the paperwork excludes transferrability.
I suspect a lawyer could easily get this to "stick". Hopefully I will not need to use it.

I believe the roadside assistance is transferrable though, right?

Post by **ericalm** » Wed Mar 28, 2007 4:11 am

danix wrote:Every new car warranty is transferrable. Why should a scooter be any different? Again, nothing on the paperwork excludes transferrability.
I suspect a lawyer could easily get this to "stick". Hopefully I will not need to use it.

I believe the roadside assistance is transferrable though, right?

Reading the Buddy warranty card, it actually implies that it would be transferable, stating that the warranty is good for 2 years after the purchase date by the original owner. So, yeah, you could maybe get it to "stick," but so far I've yet to read about anyone having a warranty problem.

The roadside assistance is not transferable, though. It's essentially an insurance policy covering towing, flats, etc. The paperwork that comes with it pretty clearly states that it covers only the "member" whose name is on the card.

Corsair · Post by **Corsair** » Fri Mar 30, 2007 11:46 pm

Here's a scan of the actual warranty.

BuddyRaton · Post by **BuddyRaton** » Fri Mar 30, 2007 11:51 pm

danix wrote:Every new car warranty is transferrable. Why should a scooter be any different? Again, nothing on the paperwork excludes transferrability.
I suspect a lawyer could easily get this to "stick". Hopefully I will not need to use it.

I believe the roadside assistance is transferrable though, right?

for the price of a lawyer to get it to"stick" you could buy a few new Buddies!

PasadenaSue · Post by **PasadenaSue** » Fri Mar 30, 2007 11:59 pm

Question about the roadside assistance, was I supposed to get something when I bought my buddy, or is it mailed later? I got the warranty, but I didn't get anything regarding roadside assistance...

Thanks.

Corsair · Post by **Corsair** » Sat Mar 31, 2007 12:12 am

I don't actually see anything that says it's not transferable either. What it looks like is that if you buy it 2nd hand you don't get the full 2yrs just what's left after the date of the original purchase. If the original purchase date was 01.01.2007 then the warranty expires 01.01.2009. if you bought it 2nd hand on 01.01.2008 then you only have a year left on the warranty. But, there is the portion that says "Genuine's distributor does not authorize any person to create for it any other warranty..." so that may imply that it's not transferable. Does anyone have something OFFICIAL in writing from Genuine on the topic?

Regardless, I think on another thread, POCPhil said that it wasn't transferable and I'm pretty sure he knows what he's talking about.

lojical1 · Post by **lojical1** » Sat Mar 31, 2007 12:40 am

Its possible that you are supposed to interpret the line How Long is the Warranty? The warranty is effective for TWO years from the date of purchase by the original owner to mean that it is only valid for the original owner. Thats my guess.

jallen013 · Post by **jallen013** » Sat Mar 31, 2007 2:04 am

lojical1 wrote:Its possible that you are supposed to interpret the line How Long is the Warranty? The warranty is effective for TWO years from the date of purchase by the original owner to mean that it is only valid for the original owner. Thats my guess.

i would respectfully disagree - that's simply reads to me as two years after the scoot leaves the dealer.
my reading of the warranty card says nothing about transfer. most likely it would depend on the mechanic/dealer to whom you (the 2nd owner) takes it to for work.

buddy · Post by **buddy** » Sat Mar 31, 2007 3:40 am

jallen013 wrote:
lojical1 wrote:Its possible that you are supposed to interpret the line How Long is the Warranty? The warranty is effective for TWO years from the date of purchase by the original owner to mean that it is only valid for the original owner. Thats my guess.
i would respectfully disagree - that's simply reads to me as two years after the scoot leaves the dealer.
my reading of the warranty card says nothing about transfer. most likely it would depend on the mechanic/dealer to whom you (the 2nd owner) takes it to for work.

Agreed.

I've gone through and read most (maybe all) of the posts on this forum regarding the warranty and see that a few of the old timers of this forum seem to agree that the warranty is not transferable.

According to an email outlined in this post, Brett Ratner of Genuine Dealer Development outright states that the warranty is NOT transferable.

I personally think the warranty language is rather clear that it follows the product, not the person. This is how all of the product warranties are that I know of, ie. computers, cars, etc. work. Based on that being the standard and the fact that the warranty does not specifically exclude transferability, I think it should be transferable.

BUT, if your Genuine dealer says no, and Genuine itself says no, then I guess it doesn't matter what I think, because they are the ones that will decide ultimately whether or not to honor warranty issues.

Thankfully, it sounds like very very few have had to take advantage of the warranty...so far. But has anyone here owned their buddy for two years yet?

Though the warranty issue may be not a big deal right now--as the Buddy begins to sell and resell in larger numbers over the course of the next couple years, I think that it could become a topic of great concern for 2nd hand buddy owners and for Genuine.

I guess the reason I have stronger feelings about this issue is the fact that I am indeed contemplating a 2nd hand buddy purchase. Also, recently, I had purchased an Apple Macbook 2nd hand and it indeed did have issues, but they were repaired under warranty even though I was not the original owner. I think that is the right way to handle it. Just my opinion.

Post by **ericalm** » Sat Mar 31, 2007 3:43 pm

PasadenaSue wrote:Question about the roadside assistance, was I supposed to get something when I bought my buddy, or is it mailed later? I got the warranty, but I didn't get anything regarding roadside assistance...

Thanks.

It's mailed later. Sometimes MUCH later... But it will arrive!

Post by **ericalm** » Sat Mar 31, 2007 3:50 pm

buddy wrote:I guess the reason I have stronger feelings about this issue is the fact that I am indeed contemplating a 2nd hand buddy purchase. Also, recently, I had purchased an Apple Macbook 2nd hand and it indeed did have issues, but they were repaired under warranty even though I was not the original owner. I think that is the right way to handle it. Just my opinion.

Unfortunately, transfer of warranty isn't universal. It's really up to the company offering the warranty and hinges on how it's written.

I'm kind of surprised Genuine doesn't actually address this common question on the warranty card. That card is a legally-binding agreement, which puts requirements on both the purchaser and manufacturer (or in this case, importer and rebrand-er).

I think that by trying to build up the buyer experience by providing a consise, cute-designed warranty card, they skimped on the legalese. They don't want to be like those other companies which provide a 5-page booklet explaining what's covered.

Maybe we could go visit a Stella forum and ask for their histories with Genuine re: warranties.

eyeonit · Post by **eyeonit** » Mon Apr 02, 2007 9:02 pm

STELLA!!!!!!!!!!!!!

hehe....

For all you Seinfeld fans.

buddy · Post by **buddy** » Mon Apr 02, 2007 9:05 pm

eyeonit wrote:STELLA!!!!!!!!!!!!!

hehe....

For all you Seinfeld fans.

I'm a big Seinfeld fan, but for some reason I cannot recall that episode! Which one was that?

eyeonit · Post by **eyeonit** » Tue Apr 03, 2007 4:24 pm

buddy wrote:
eyeonit wrote:STELLA!!!!!!!!!!!!!

hehe....

For all you Seinfeld fans.

I'm a big Seinfeld fan, but for some reason I cannot recall that episode! Which one was that?

It's the one where Elaine and Jerry are down in Florida visiting his parents. She hurts her back on their fold out couch. It's freaking hilarious.

Here's the clip http://www.youtube.com/watch?v=TGfdpnsIy4E

jallen013 · Post by **jallen013** » Tue Apr 03, 2007 8:39 pm

ericalm wrote:Maybe we could go visit a Stella forum and ask for their histories with Genuine re: warranties.

the main consensus at stellaspeed is that warranty work is highly dependent on the dealer - some are cool and will do most anything as under the guise of warranty work, others are more uptight and are hard pressed to do anything and call it warranty work.

thing with stellaspeed is, most over there (myself included) violate the warranty before it expires by modding and upgrading anyway.