Warranty

SingAwJib · Post by **SingAwJib** » Fri Feb 19, 2010 1:59 am

How many times have you had to use your warranty coverage?

me = 0

Cheshire · Post by **Cheshire** » Fri Feb 19, 2010 2:19 am

Hmm...twice?
First time was some time last summer, second was middle-end of this past December. Both times were painless.

Post by **ericalm** » Fri Feb 19, 2010 4:20 am

Never.

Skootz Kabootz · Post by **Skootz Kabootz** » Fri Feb 19, 2010 4:31 am

Never.

jmazza · Post by **jmazza** » Fri Feb 19, 2010 5:32 am

Never.

Lostmycage · Post by **Lostmycage** » Fri Feb 19, 2010 5:44 am

Twice. Once for each mirror.

First one wouldn't lock down (it's a simple fix if it's out of warranty - thanks to Olhogrider). Second one fell off while I was on a group ride (with my dealer of all people!). We just laughed.

Genuine's pretty good at standing behind their warranty. A lot of it comes down to how well the dealer can communicate with Genuine about issues.

As an aside:
With the quality of the bikes they sell, I think they could probably pull in a bit higher on their MSRP if they made their warranty transferable within the specified period. I totally get why they don't, though. Most of the time, when a scoot is sold to a second owner while it's still in it's warranty period, the first owner hasn't ridden it often which means that the fuel system gets sediment and the like in it. Reimbursing a shop for a carb cleaning, or worse yet: replacing a carb under warranty for that many scoots would eat away any inkling of a profit they have.

Aside aside:
Genuine does pretty good on their warranties. There's the occasional oddity case, but speaking as someone who deals with warranty claims on a daily basis, they do pretty well. I wouldn't worry in the least that they'll make sure their customers turn out OK in the deal.

laxer · Post by **laxer** » Fri Feb 19, 2010 6:28 am

Once for the speedo and once for the headlight assembly.

Anachronism · Post by **Anachronism** » Fri Feb 19, 2010 4:00 pm

Once on the Buddy for a leak at the oil pump.

I need to bring the Stella in because of the rotting rubber, namely the broken battery strap.

Dooglas · Post by **Dooglas** » Fri Feb 19, 2010 5:07 pm

Never.

Dooglas · Post by **Dooglas** » Fri Feb 19, 2010 5:08 pm

Did use tthe warranty on my Yamaha though (the battery was replaced under warranty)

iMoses · Post by **iMoses** » Fri Feb 19, 2010 6:47 pm

Once, last year with a little over 4K, bad stator.
Warranty covered the tow, parts and labor.

Hardest part was the wait, while my Buddy was being fixed.

DennisD · Post by **DennisD** » Fri Feb 19, 2010 6:55 pm

Once, battery. I suspect it might not have been the battery as it is now hesitating to turn over when the starter switch is pushed. Starts to turn over, stops, then continues just fine. Probably going to take in and have it looked at if the temp ever gets above 65 again. Weather here has been BRUTAL!

Tocsik · Post by **Tocsik** » Fri Feb 19, 2010 9:27 pm

Once. Carb issue. It had a stuck needle valve.

That's with about 17 months and over 11K miles.

rayk · Post by **rayk** » Fri Feb 19, 2010 9:59 pm

Never.

dawg onit · Post by **dawg onit** » Fri Feb 19, 2010 11:39 pm

Yall trying to jinx yourselves?

This conversation makes me uncomfortable as i bought used & have no warranty. lol

chloefpuff · Post by **chloefpuff** » Sat Feb 20, 2010 1:37 am

never

jmkjr72 · Post by **jmkjr72** » Sat Feb 20, 2010 1:45 am

i had my stella in for a few minor ele issues and thats it
some bad wires for the headlight switch and a loose ground

the zuma has had no warranty work in the 10,000 + miles

BlackCat · Post by **BlackCat** » Sat Feb 20, 2010 2:18 am

Never before the mods...4000 miles

pdxrita · Post by **pdxrita** » Sat Feb 20, 2010 5:04 pm

I bought my scoot used, so I didn't have a warranty. But even if I did have one, I've not had occasion to need it. Mine had ~1,000 miles on it when I got it and I've put just about 2,000 on it since then.

It seems like people frequently bring up the warranty as a selling point for buying new, but in my opinion, if you can pick up a used Buddy for more than $500 or so off the new OTD price, the warranty doesn't outweigh the savings.