My favorite Genuine dealer

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TVB

My favorite Genuine dealer

Post by TVB »

I want to tell a little story about my personal favorite Genuine dealer. The guy I bought my Buddy from (dealership since closed) was nice enough, and the remaining dealer in the area has been good to me. But Don at Bayside Cycles in Frankfort saved my first big road trip. And who knows... maybe even my life.

As I've explained previously and elsewhere, on my first big ride I dropped my Buddy. Literally. He tipped over and broke the left brake lever. Less than three days into an eight-day ride, it looked like I was facing a dangerous 200-mile ride home from Traverse City with no front brake. But Bayside Cycles, a motorcycle dealership with a commitment to scooters, was a (fairly) short ride away in Frankfort. The owner (I think his name's Don) was having a bad day. He said just enough about it that I knew he had more important matters to deal with. But he was all professional and friendly with me. He didn't have a brake lever in stock, so he pulled one from one of his floor models and fixed me up, for just $25. And gave me directions to get back where I was headed on a beautiful, cycle-friendly route, without enduring the busy, hilly highway I'd taken to get to him.

So yesterday, as I was passing through northwest Michigan again, I stopped in Frankfort to say "hi". He remembered me. Seeing the packed red Buddy in his lot (as he returned from a quick test-ride of the Roughhouse he was prepping for a customer) was his first clue. :) We talked for a while. He asked me if I'd gotten across the Mackinac Bridge alright, and I told him how. I showed him that I'd put 20K miles on the bike, which now enables him to testify with an actual real anecdote to worried customers. He talked about life as the only Genuine dealer in the north of Michigan. He sells more Roughhouses than Buddies, with all the off-road riding opportunities in that part of the state (and not a lot of city commuting). But he just sold an Italia 150 that day. His shop is wall-to-wall bikes, with the workshop open to customers at the back. Nothing fancy. Just good merchandise, and great service. He says the locals think he's a god because he can fix things. Even chinascoots.

We said farewell and I rode away, but a few miles later, I noticed that my "add oil" light had come on. "Now where do you think I can get a quart of 2T oil around here?" I wondered. I turned around. :) After selling me a quart, as an afterthought he gave me a "Bayside Cycles Frankfort" dealer sticker to put on my bike (why not?), and then gave me directions to a nice scenic overview of Lake Michigan about a mile down the road, because even a guy who'll (probably) never be back to buy anything from him still deserves a good riding tip.

If you're ever in the neighborhood, stop in. Tell him the crazy guy who rides the red Buddy all over Michigan sent you. :)

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JHScoot
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Post by JHScoot »

Genuine dealer? worse then a crack dealer imo

oh yeah, they will get 'ya hooked!
Riding is riding
My Buddy125
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Post by My Buddy125 »

I live in Ohio and stop by there every year as I ride in that area. I lost my rubber floor mat last year as I trailer my Buddy 125 to the area. He did not have a mat in stock so he took one off a new floor model for me. He is a real good guy.
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CapnK
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Post by CapnK »

Good on ya for posting this, because it sure sounds like Don is the kind of dealer/person who deserves support! :)

Bonus - putting in the backlink to his website will help him with some extra "Google juice", too! ;)
A man who carries a cat by the tail learns something he can learn in no other way. - M. Twain
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agrogod
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Post by agrogod »

Great story and thanks for sharing. Good to know that "Service with a smile" still exists.
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Wolfhound
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Post by Wolfhound »

This is a dealer who knows how to run a business. Outstanding!!! I can highly
recomend Floyd Grimm of Vespa Marietta in Marietta, GA.,(in the Atlanta
area) as being the same sort of guy. Customer service, or the lack thereof, will make or break any business. :wink:
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scullyfu
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Post by scullyfu »

go onya, tvb, for tooting this dealer's horn. always nice to hear of people who realize they are in a customer service industry.

kudos to both don and floyd. :)
WE'RE GOING THE WRONG WAY!!! Starbuck, BSG
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BootScootin'FireFighter
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Post by BootScootin'FireFighter »

viewtopic.php?t=21964&highlight=jackson

^Here's a shout out I did to Wayne and the guys at Capital Sports Center in Jackson, Mississippi. They helped get me back on my feet 2 days into my cross country Cannonball run last year and catch up to the pack. They're website doesn't mention Genuine Scooters, however they were at the time, and still are on the list as GSC dealers.
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Post by jprestonian »

Wolfhound wrote:This is a dealer who knows how to run a business. Outstanding!!! I can highly
recomend Floyd Grimm of Vespa Marietta in Marietta, GA.,(in the Atlanta
area) as being the same sort of guy. Customer service, or the lack thereof, will make or break any business. :wink:
Floyd was at our rally this weekend. Funnily, he won not ONE, but THREE of his own t-shirts that he had donated for the raffle, along with various gift certificates given with the shirts. He tossed them out into the crowd gathered at Drifters in Five Points, East Nashville. He knows a lot of folx here, and was great to have around for the rally.
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Wolfhound
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Post by Wolfhound »

Floyd is the kind of guy that will go the extra mile to give you service and
he is always pleasant to deal with. What he did in Nashville is typical of him.
He is one of the people in the business that you can count on to give you a
good deal and to treat you fairly. And most importantly---he loves what he is
doing. :clap:
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Rob
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Post by Rob »

It's always a great idea to promote and support the good dealers. For the Buddy, I can speak from experience about the other side.

I'll say this, my semi-local dealer cut me a very nice deal and delivered, free of charge, to my house. Then things went downhill. They never could/would diagnose the intermittent stator issue with the Buddy. I even printed out several posts from MB, pointing them to exactly what the problem was.

Suffice it to say, they said there was nothing they could do until it failed hard (pure BS). When I expressed concern about the issue carrying on beyond my warranty, they said it was documented and they would repair outside of warranty if necessary. Well of course they went under (no big surprise).

Good dealers and service are worth their weight in gold.

Rob
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